Thank you for shopping at Brilliant Lifesciences Private Limited Company. We appreciate your trust in our products. If you are not entirely satisfied with your purchase, we're here to help.
1.Returns:
You have 5 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
2.Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, the refund will be credited to your account in the form of store wallet credit. This credit will be available for future purchases. You will receive a notification once the wallet credit has been added.
3. Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your wallet credit.
3.Contact Us:
If you have any questions on how to return your item to us, contact us at info@brilliantlifescience.com.
3.1.Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange for a replacement or refund as quickly as possible. Please provide details of the damage or defect along with any relevant photographs if applicable.
3.2.Non-Returnable Items:
Certain types of items cannot be returned, such as perishable goods (e.g., medications) . Please get in touch if you have questions or concerns about your specific item.
4.Order Cancellation Policy:
Orders can be canceled within 24 hours of placement. If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled.
5.Return & Refund Policy:
By purchasing products from our website, you agree to comply with this Return & Refund Policy.
Last updated: 27-MAY-2024
note: that this Return & Refund Policy may be updated from time to time, and it is your responsibility to review this policy periodically for changes.